FAQ

I usually ship within 1-2 business days of payment.
TreasureTulip was unable to verify the billing information if the billing address that is entered on the order does not match what the credit card issuer or bank has on file, the order will be automatically cancelled. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance please contact us via email
Shipping confirmations are sent via email usually within 1-2 business days. There will be a tracking number included within the email to be able to track your package.
The Return and Exchange Policy described below applies only to online purchasesmade through TreasureTulip. To be eligible for an exchange or refund as described below, the merchandise must be returned unworn with tags intact and must be accompanied by the original return form and customs documents (if applicable). Returns are accepted within 7 days the received date. If any item purchased at TreasureTulip fails to meet your expectations: It may be returned by mail to the address below for a refund. For Refund of Online Purchases: Retain your original order invoice for your records. Pack and seal your return merchandise securely (in the original package if possible) and include Documents (if applicable). you (the customer) will be responsible for the return shipping cost. Shipping and handling charges are not refundable. Mail the package to: TreasureTulip 7 Summit St. Nashua, N.H. 03060 Please allow 1-2 weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. Returns for Defective Items and Wrong Items Shipped : Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged: Please note that all defective item(s) are subject to inspection. It may be returned to: TreasureTulip 7 Summit St. Nashua, N.H. 03060 If defective, describe the defect and if you would like a replacement, previously via email. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receiptalong with the Return Form.The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.